Technical Support

Micoaes.com is committed to providing high-quality products and fast, efficient customer service to all users, regardless of region and country. Highly professional and internationally recognized engineers stand behind every one of our products. Today, we have a network of technical support teams who are capable of servicing our product ranges, which enables customers to significantly benefit from our products and services.

Our QA team assures that our products meet the strictest industry standards. Driven by our clinical background, we understand the importance of keeping your business running. That’s why we employ well-trained and dedicated technicians to minimize downtime and support you with any problem that may occur.
We emphasize end-user satisfaction, supporting our partners in a way that they can effectively support their customers.

Our technical support includes:
• Thorough technical support in the use of Micoaes.com products.
• A manual with comprehensive yet easy-to-understand treatment information, including treatment recommendations and an Informed Consent form.
• Some products come with training video CD operation instructions.
• Up-to-date user notes with clinical advice and recommendations.
• Marketing assistance, including a full range of brochures, advertisements, and direct marketing tools.
• Online technical support service.
Note: We only provide training services and manuals to our users ONLY. We don’t provide support for buyers bought our products from third parties.

Technical Support: Immediate, Expert Support ensures Maintenance Without Hassle

Driven by our clinical background, we understand the importance of keeping your business running. That’s why we employ well-trained and dedicated technicians to minimize downtime and support you with any problem that may occur.

Our technical support team offers installation, troubleshooting, and repair for all of our products. The technical Support team is able to resolve the majority of system challenges over the phone, online chatting, or by email. We have a quick response service team and well-trained technicians who enable any problems can be solved within 5 business days.

During this process, we need your kind and patient assistance by either following our detailed diagnosis instructions issued by our technicians or showing us the photos or videos of the machine. This process is very important for us to identify the actual problem so that we can work out a solution quickly.

• If indeed malfunctioning due to a defect covered by the warranty, we will send you spare parts for change with detailed installation instructions free of charge. With the installation instruction, you can change the parts easily even without any electronic knowledge.
• As our equipment is designed for use with our modular components. So the repair and maintenance are quite easy. Changing spare parts can usually fix the problems. If changing the parts is not a solution, you can simply return the machine and we will send you a new one.