Delivery Time: The estimated delivery time for your order is 4 to 8 business days from the date of payment. Please note that this timeframe may vary depending on your location and the shipping method you choose.
Shipping Methods: We use air express couriers such as DHL, UPS, FedEx, TNT, EMS, and air mail to ship your orders. The delivery time for each courier is as follows:
- DHL, UPS, FedEx, and TNT: 2-5 business days
- EMS: 4-6 days
- Air mail: 3-10 days.
If you need help tracking your delivery or have any concerns about the delivery time, please don’t hesitate to contact us.
Shipping Cost: The shipping fee is calculated based on the weight or dimensions of the goods, as well as the delivery location. Please note that rates may vary among couriers and are subject to change without prior notice. We strive to provide competitive freight rates and will make every effort to minimize the charges for you. It’s important to note that the shipping fee, once paid, is non-refundable unless the delivery is unsuccessful or the items are damaged.
Shipping Process: We ship goods from our warehouse in Shenzhen, which are then sent to Hong Kong or Guangzhou airport. From there, they will be delivered to a local logistic hub near your location and finally dispatched by a local courier for the final delivery. It’s crucial to provide us with a complete and accurate address, along with a valid phone number, to ensure successful delivery.
Bulk Orders and Freight Options: For bulk orders, we offer the flexibility to ship with your preferred courier or provide competitive freight rates for air or sea transportation. Please contact us for further assistance and to discuss your specific requirements.
Important Notes:
- Delivery Delay: In the event of a delay caused by supply chain issues, we will promptly notify you via email and work together to find a suitable solution.
- VAT: While most shipments from China reach their destination countries without any problems, there may be cases where Value Added Tax (VAT) is required as per local regulations. Please be aware of this possibility.
- Customs and Duty Fees: Please note that local taxes and import duties may apply in certain countries and are not included in the amounts shown at the time of purchase. The buyer or recipient of the shipment is responsible for any applicable taxes or duties. If you have any doubts, we recommend checking with your country’s customs office before placing an order.
- Customs Clearance: The courier in the destination country or en-route country will handle the customs clearance process. They may contact you if any additional paperwork or information is required. Rest assured, we are ready to assist you if needed.
- Order Placement: Kindly note that we do not accept returns for products in good condition that were simply mis-ordered. Please review your order carefully before making a purchase.
If you have any further questions or need clarification, please don’t hesitate to reach out to us. Our goal is to provide excellent customer service and respond to your inquiries promptly.
Who will be the courier for delivery?
International Orders will be shipped DHL, FedEx, UPS, USPS, YunExpress, UBI or by your domestic couriers depending on your country and region.
How much does shipping cost?
We will acculate according to the latest shipping rate, contact us for latest shipping cost.
How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number and can track your order via our website Track Order or the shipping carrier’s website, as you prefer.
Will I need to pay customs duties?
The customer is responsible for customs clearance, including payment of relevant import taxes, unless otherwise stated. For certain products only, customs clearance is provided (for some countries) by MicoAes. Please contact us regarding your specific products and location if you want more information.
How long will it take to get my order?
Once you place an order, processing begins and this takes 1-5 business days. You will receive an email once your order is shipped.
Transit time varies depending on different factors, including the specific product(s) you ordered as well as your specific location. If you want to know the approximate shipping time for a particular product, please contact us and let us know, and be sure to include your delivery location. Alternatively you may simply keep in mind the following conservative estimates:
Transit time for the following countries will be approximately 3-10 business days.
- USA
Transit time for the following countries will be approximately 5-15 business days.
- Australia
- Belgium
- Brazil
- Canada
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Hungary
- Ireland
- Italy
- Japan
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- Romania
- Singapore
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- UAE
- United Kingdom
- Vietnam
Transit time for most other countries will be approximately 8-25 business days. If your location is not listed above, we may still be able to ship to your address, and you can contact us to confirm and to find out the approximate shipping time.
Shipping Delays:
Please note that Micoaes is not responsible in the event your package is not received within the time frames estimated above, as there can be unforeseen delays caused by third party couriers. Therefore, no refunds will be provided based on reasonable delays in shipping (reasonable is defined as maximum 45 days from the date of order).
We try to exceed your expectations and deliver without delay. Thank you for your understanding.
Packages Lost in Transit or Missing Packages:
Mico Aes is not responsible for lost, stolen or damaged shipments, should such damage or loss occur during the shipping process handled by third party couriers.
Therefore, please understand that no automatic refunds will made in event that a package is lost, stolen or damaged during the shipping process. Should you need assistance with filing a claim with the relevant courier, including submission of required documentation, we will of course do our best to assist you with this process.
Re-routed or Refused Packages and Import Tariff Refusals:
Orders re-routed to a different delivery address by you will not be eligible for any refunds.
Orders for which delivery is refused by you (including delivery refused by the customs authorities in your country, and including your refusal or negligence to pay import tariffs being charged by customs authorities in your country), will receive a refund after the package has been returned to us, minus 40% to cover shipping and associated fees.
Please note that many packages do require a signature on delivery to ensure safe delivery. Please make sure you or someone responsible at your shipping address will be available to sign for your delivery, if required.
Thank you for your understanding.
Orders are processed in the order they are received. Production will be started once the payment is confirmed. In some cases, a banknote/receipt is required to confirm the payment so that we can proceed with the order in advance.
An order confirmation email containing your order details will be sent. When your order ships, you will receive a confirmation email containing the shipment tracking number. We ship worldwide via courier (DHL/UPS), Air cargo, or Ocean shipping. For express door-to-door air shipping, delivery times are 3-7 business days. Ocean shipping delivery times are 20-40 business days, not including weekends and holidays.
A typical Shipment process by DHL/FEDEX/UPS:
Normally our default shipping method is by express air delivery service such as DHL/FEDEX/TNT/UPS. It is a door-to-door delivery service.
Advantage: it’s low cost, fast, easy, and convenient. And you can track the shipment online by the tracking number.
The shipping time takes 3 to 7 business days depending on the actual situation.
Other shipping methods
Worldwide Air Cargo (deliver to your city)
Advantage: it’s flexible, reliable, cost-saving for some large orders, and convenient for some countries.
Delivery date: Normally you can receive the machine in 12 business days after placing orders.
Shipment: your goods will be shipped by the Airline Company. They will deliver it to the airport in your city. Then you can receive it after clearing customs.
Note: we can also deliver the goods to your door by air cargo if you require.
Ocean Shipping
Advantage: lowest cost, suitable for very large orders. It’s convenient for some special countries.
Delivery date: Normally you can receive the machine in 30 business days after placing orders.
Shipment: your goods will be shipped by a Freight Company. They will deliver it to the seaport near your place. Then you can receive it after clearing customs.
Note: Normally we don’t provide door-to-door delivery service for ocean shipping.
Airmail
Advantage: suitable for very small goods with a weight of less than 1KG. Low cost,
Delivery date: Normally you can receive the machine in 30 days after placing orders.
Shipment: your goods will be shipped by the Airline Company. It is a door-to-door delivery service.
Taxes and Duties
We do not add taxes, VAT, or any other hidden charges. You pay us what you see on your invoice, for example, Goods Subtotal + Shipping Costs (does not include duties). Please find out as much as you can about import taxes in your own country before purchasing an item. In special cases, you may need to pay import duties on certain goods. For assistance on any of this, you can contact us for further assistance.
Is there any way we can avoid high importation duty?
For some countries, the answer is Yes. Please contact us directly for further assistance.