30-Day Money-Back Guarantee
Orders may be returned up to 30 days after your order ships. Your refund will be credited to the same form of payment used to make your purchase within 10-15 business days of being received.
Notice:
- By completing this return request, you are agreeing to all of the terms and conditions described on this page.
- Professional beauty machines are not returnable.
Instructions on Return
How do I return?
- Contact us and provide your name, order number, the item for exchange or return, photos of the return item, and reasons for your return. Then, we will send you a printable shipping label with instructions. It contains our return address and basic information about your returned order.
- Follow the instructions and select the items you want to return.
- You must upload an clear photo of the product received and also the serial number on your product. Please contact us if you cannot find the serial number.
- If your return is approved, you will get a confirmation email with the shipping guidelines. If your request is not approved, we will also notify you. This process usually takes 5-10 business days.
What items are returnable?
- You are eligible to return your item if you make a return request within 30 days of your order delivery date.
- Items must be in 100% new, unused, original condition.
- Items must be in the original packaging.
- Items not meeting the above 3 criteria are not returnable.
- professional beauty machines are not returnable.
What are the costs involved to return?
- Only the cost of the product/equipment is refundable. All shipping and handling costs involved for original delivery and for inspection of your returned item are not refundable. (20% of the total purchase price will be deducted from your refund to cover these costs).
- All items are thoroughly and carefully inspected upon return. If the serial number on your item doesn’t match the photo you provided in your return request, we will be unable to give you any refund, and we will send the item back to you. Similarly, if an item is returned to us in damaged, used or unsuitable condition, or as otherwise not stated the return request, we will be unable to give you any refund, and also will have to send it back to you. In such cases, you will be responsible for the return postage.
How soon will I get my refund?
- Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed. Refund will automatically be applied to the original method of payment, normally within 15 working days.
To start a return or exchange, simply contact support@mecoaes.com and provide your name, order number, photos of the return product, and the item you would like to return. We will guide you through the return process step by step. We will not accept a return of any merchandise under the following conditions:
- Any product not purchased from micoaes.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product that exhibits physical damage.
- Any product appearance is naturally stained by use.
- Warranty period expired.
- Order beyond 30 days return policy.
- The customer will be responsible for the cost of return.
About Return Process
- Contact us: Contact us and provide your name, order number, the item for exchange or return, photos of the return item, and reasons for your return. Then, we will send you a printable shipping label with instructions. It contains our return address and basic information about your returned order.
- Print the return label: Pack your return item(s) properly into the original box, and glue the return label we provided outside the box.
- Take the package to a post office near you: Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact us and provide a tracking number for the returned parcels. Please Note: Due to the high value of our product, mico aes will not be responsible for any send back cost.
- We notify you when we get it: We will process your return in 1-3 business days of receipt of the package.
- Getting your refund: Your refund will be issued to your original payment soon after we checked your package met the return standard. Please allowed 10-15 business days for the refund to show up on your bank account(the refund processing time may vary from bank to bank).
PLEASE NOTE: Only items purchased on mecoaes.com will be accepted for a return. If your items were purchased at Amazon, Shopee, or an authorized retailer, please contact the retailer to arrange for a return or exchange.
(C) Defect Products
Mico Aes’s products will be carefully inspected before leaving the factory to ensure each product’s quality, but there might still be some chance products are damaged in transportation. If you receive a damaged product, please take a photo of it for evidence and send it to the customer service representatives, our customer service representatives will prepare a replacement shipment as soon as possible.
(D) Cancel Order
Simply contact our customer support representative at support@micoaes.com to cancel your order.
- Free cancelation for products hasn’t been shipped.
- For products that have been shipped and with original packaging, our customer support representative will send you an address to return the product at the customer’s own expense.
- Cancelation filed after delivery will consider a returned product and follow the return policy.
(E) About Price Match
We will offer you a price adjustment based on the following conditions:
- Price adjustment can only be made within 7 days of the date of your order delivery.
- If we can make an adjustment, your price difference will be returned to the original payment method within 7 to 10 business days.
- Clearance and Final Sale merchandises are not eligible for price match adjustment.
(F) About Refund
Upon receiving and checking the returned product is in good condition, the price of the order would be refunded to your original payment within 10-15 business days.
Late or missing refunds: If you haven’t received a refund yet, please check your bank account first. If the refund is still not shown in your bank account. Please contact your credit card company, it may take a few days before your refund is officially posted, and then, contact your bank. There is often some processing time before a refund is posted. If you have done all of this, and you still have not received your refund yet, please contact us.